Frequently Asked Questions
Why choose our elevator solutions?
We are a professional enterprise integrating elevator R&D, design, production, sales, installation, and maintenance. Our quality is confirmed by numerous domestic and overseas sample projects, which serve as a testament to our high standards.
What information is needed before requesting a price?
Please provide: 1. Capacity/Number of persons (e.g., 6 persons/450kg, 8 persons/630kg); 2. Number of floors/stops/doors; 3. Shaft size (width and depth); 4. Whether there is a machine room at the top.
How is the quality of the products guaranteed?
During production, we inspect all purchased and produced parts. Before shipping, we perform a final inspection and mock up the cabin and sling set, recording photos and videos for the customer's peace of mind.
What are the payment and packaging terms?
The typical payment term is 30% in advance and 70% after inspection before loading. All parts are packed in solid wooden cases, with sensitive machinery wrapped in protective film for long-distance transportation.
How are elevator installation and maintenance handled?
We provide comprehensive guidebooks and technical support. Local professional engineers can typically complete the installation using our resources, saving costs. We can also send engineers to guide installation and train workers if required.
What is the guarantee period for the products?
We provide an 18-month guarantee period, during which we offer free replacements for components. Our technical service and support are available without a time limit.
Dave Lift
