❓
Frequently Asked Questions
What are your terms of packing?
Generally, we pack our goods in solid wooden cases. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving your authorization letters.
What are your terms of delivery?
Our standard delivery terms include EXW, FOB, CFR, and CIF.
How long is the typical delivery time?
Generally, it takes 25 to 30 days after you confirm the elevator/escalator specifications and drawings, and we receive your advance payment.
Do you test all your goods before delivery?
Yes, we perform rigorous testing. For elevators, we assemble the cabin, frame, and door operator. For escalators, we run tests for 72 hours and provide test pictures before delivery.
How do you ensure a long-term business relationship?
We maintain high quality and competitive pricing to ensure our customers benefit. We respect every customer as a friend and conduct business sincerely, regardless of their origin.
Is technical support available after purchase?
Yes, we provide comprehensive after-sale service including online technical support and onsite installation assistance when required.
Dave Lift
