How are installation and technical support handled?
Complete installation manuals and accompanying documents are delivered with the equipment. We provide remote technical support via email, video, and messaging platforms. If required, technicians can be dispatched to your job site for on-site assistance.
What is the guarantee policy for spare parts?
We provide free vulnerable parts within the shipping container. Furthermore, any parts damaged due to quality issues within 13 months of the B/L date will be replaced free of charge after confirmation.
What type of packaging is used for shipping?
All products are packed using standard export-grade wooden boxes and bundles to ensure maximum protection during international transport.
What are the accepted payment terms?
Our standard payment terms include T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit).
What is the estimated delivery time?
Production and delivery typically take between 20 to 30 working days after the contract is signed and the deposit is received.
Can the elevator specifications be customized?
Yes, our elevators are highly customizable in terms of capacity (450-1000kg), speed, and interior design style to meet specific residential or modern building requirements.
Dave Lift
